Enerlon ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Enerlon.com ("Website") or use our HVACR and IoT services.
1. Information We Collect - We may collect the following types of information:
a. Personal Information
- Name, email address, phone number
- Billing and payment information
- Service address and project details
b. Technical and Device Information
- IP address and browser type
- Device identifiers and system logs
- Cookies and tracking technologies
c. IoT and HVACR System Data
- Equipment performance data
- Environmental readings (temperature, humidity, etc.)
- Usage patterns and diagnostics
2. How We Use Your Information - We use collected information to:
- Provide, operate, and maintain services
- Process transactions and manage billing
- Monitor system performance and diagnostics
- Improve products, services, and user experience
- Communicate with you regarding services, updates, or support
- Comply with legal and regulatory obligations
3. Sharing of Information - We may share your information with:
- Licensed subcontractors and technicians for service fulfillment
- Payment processors and service providers
- Government authorities when required by law
We do not sell your personal information.
4. IoT Data and Connectivity - Enerlon IoT systems rely on internet connectivity and may transmit data continuously or periodically.
By using our services, you acknowledge:
- Data transmission may occur over third-party networks
- Connectivity interruptions may affect performance
- You are responsible for maintaining a secure network environment
5. Data Security - We implement reasonable administrative, technical, and physical safeguards to protect your information.
Security practices may include:
- Encryption of data in transit (e.g., SSL/TLS) and at rest where applicable
- Secure cloud infrastructure and hosting providers
- Access controls and authentication measures
- Regular monitoring for vulnerabilities and threats
Despite these measures, no system can be guaranteed to be 100% secure.
6. Data Retention - We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Typical retention periods include:
- Customer account and contact information: retained for the duration of the relationship plus up to 7 years for legal and tax purposes
- Transaction and billing records: retained for at least 7 years to comply with financial and tax regulations
- IoT and system performance data: retained for 12–36 months for diagnostics, analytics, and service optimization
- Support communications: retained for up to 3 years
Data may be retained longer if required for legal claims, disputes, or regulatory compliance.
7. Your Privacy Rights (California Residents) - Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the right to:
- Request access to personal information we collect about you
- Request deletion of your personal information
- Request correction of inaccurate information
- Opt out of the sale or sharing of personal information
- Limit the use of sensitive personal information (where applicable)
To exercise your rights, contact us using the information below.
8. Do Not Sell or Share My Personal Information - Enerlon does not sell personal information in the traditional sense. However, under CPRA, certain data sharing for analytics or advertising may be considered "sharing."
You have the right to opt out of the sale or sharing of your personal information.
To submit a request, you may:
- Contact us via email
- Use any designated "Do Not Sell or Share My Info" link on our Website (if available)
We will honor verified requests in accordance with applicable law.
9. Cookies and Tracking Technologies - We use cookies and similar technologies to:
- Improve Website functionality
- Analyze traffic and usage
- Enhance user experience
You may control cookies through your browser settings.
10. Third-Party Services - Our Website or services may integrate with third-party platforms. We are not responsible for the privacy practices of third-party providers.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
12. HIPAA Considerations (Healthcare Customers) - If Enerlon provides services to healthcare facilities or environments subject to the Health Insurance Portability and Accountability Act (HIPAA):
- Enerlon does not intend to collect or store Protected Health Information (PHI) unless explicitly agreed upon in writing
- Any handling of PHI will be governed by a separate Business Associate Agreement (BAA), where required
- Customers are responsible for ensuring that system configurations comply with HIPAA requirements
13. Changes to This Privacy Policy - We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.
14. Contact Information
If you have any questions or requests regarding this Privacy Policy:
Email: info@enerlon.com Website: https://enerlon.com
By using Enerlon’s Website and services, you acknowledge that you have read and agree to this Privacy Policy.
